Debt collection (Soft collection)
Unified profile for each debtor, automation and keeping record of interactions. About 100 operators are working at the same time, in operation since 2004.
Processing of loan applications flow and customer applications
A single system for automated processing of a large number of applications. Up to 16,000 applications per day, since 2011.
Appointment of customers to the offices
Optimization of the customer's offices utilization. 500-2000 visitors to the offices per day, in operation since 2011.