Customer: Golden telecom

Description

We have developed and implemented the staff assessment automation system for the telecom operator «SCS Sovintel» (which is part of JSC «VimpelCom Ltd» since 2009).

The assessment process is based on the best practices of the one of the top consulting companies in the world.

First version of a system was created and developed in 6 months, including the description and coordination of business processes, development and testing, pilot project of staff assessment in one of the regions of coverage.

The assessment was made in all of the company offices in Russia. More than 5000 staff members were assessed, top managers included.

Features

1. Management of the structure of assessment departments
2. Sending messages for all of the assessment process members.
3. Input and approval of a staff member tasks
4. Assessment of a staff member by experts and assessment manager
5. Calculation of the staff member rating
6. Support of the decision making by HR administrator for the assessment of an employees and departments.
7. Creating reports for the assessed staff members and departments
8. Creating a development and education plan for the staff member because of manager feedback

Integration with the HRM-system via IBM MQ Series bus.

Challenges

Staff assessment process usually takes long and is not exactly clear for the employees. This increases the process labor costs and also could lead to reducing staff motivation.

Solution

1. No more filling, processing and storing paper survey forms.
2. Control and management of the assessment process
3. Reducing the duration of the assessment process

Increasing staff motivation for the staff members and managers because the assessment process is clear now.

Technology

• Asp.Net
• Oracle

Team: 4

Industry: Telecom